THIS WEEKEND ONLY - 20% off orders over £50!! Use the code HODL20 :)

FAQ

CONTACT US

How can I contact HODL customer service? 

If you have any questions, would like to discuss an order or just fancy saying hello, we'd love to hear from you.

    OUR PRODUCTS

    Are all your items really hand-made to order? Doesn't that take ages?! Can you customise? 

    • Yes, sometimes (but we love it) and YES - in that order :)  

     What materials do you use? 

    • All of our t-shirts are a premium blend of 65% polyester and 35% ringspun-combed cotton (apart from the 'Moon United' range, which is 100% premium cotton). We print using the latest Hot Flex Ultra Vinyl. The quality of our materials mean you don't have to worry about longevity and upkeep. 
    What's that? I can wash it like a normal shirt without any problems?! 
    • That's right! Apparently the vinyl can withstand up to 80 degrees, but we recommend turning your shirt inside out and using a reasonable 30/40 degree wash (to preserve the fabric and save the planet). 

    Do you have measurements for the sizes?

    • Of course - measurements are listed in the information for each item. 

    I want one of the designs in a different colour, or changed slightly. Is this possible?

    • Anything's possible! Send us an email :) 

    DELIVERY & RETURNS

     How much is postage?

    • Postage is free if you spend over £100. Otherwise the postage cost will depend on your location. Please see the below table for pricing. 

    How soon will I receive my items? 

    • We usually dispatch within 24-48 hours of receiving your order, but if that changes for any reason we'll be in touch to let you know. How soon you receive them depends where you are in the world and who's running your postal service... but there's a rough guide below to give you some idea.

    Whatever the case, we believe that communication is key... which is why we give you all the information we have available in terms of dispatch timestamp, expected arrival date and any tracking information available.

    Location
    P&P (orders -£100)
    P&P (orders +£100)
    Estimated Time of Arrival
    UK
    £3.50
    FREE
    1-2 days from dispatch
    Europe
    £5.15
    FREE
    3-5 days from dispatch
    Rest of World
    £5.95
    FREE
    5-7 days from dispatch

     

    Do you do returns? 

    • Given the 'made to order' nature of our work, we are only able to only offer returns for items that are faulty or do not fit with our high standards. In such an event, we will refund your purchase and return postage upon receipt and inspection of the item. It's worth noting though, that we haven't had a single return to date... and we intend to keep it that way :)  

    PAYMENT

    Can I pay in Crypto or do I have to pay in FIAT?

    • What suits you? We accept payments in both crypto and FIAT currencies.  

    Which Crypto currencies do you accept? 

    • We currently accept Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Bitcoin Cash (BCH), Stellar (XLM), Monero (XMR) and Bitcoin Private (BTCP). Want to pay with something else? Send us an email :) 

    What about FIAT? Can I use paypal or a credit card?

    • Of course, you can use either - we don't discriminate :)

      A.O.B

      Do you really give 5% of your profits to charity? How does that work? 

      • It's pretty simple really. When you place an order we ask you for a nominated charity... and whichever charity has the most votes at the end of the month is awarded 5% of our profits for that month. Find out more on the 'Chosen Charity' page.